Support Plan Annual Package

• Monthly backup monitoring.
• Hosting options depending on site availability and data consumption.
• Hosting activity alerts and monitoring.
• Monthly client check up.
• Database updates and checks.
• Burn hour reports.
• Upgrades to website modules and content.

Support Plan Monthly Package

• Backup updates every quarter.
• Hosting options depending on site availability and data.
• Hosting activity alerts mentioned during quarterly meetings.
• Quarterly client check up.
• Burn hour reports.
• Upgrades to website modules and content upon request.
• Based on a retainer policy for allocated work hours.

Annual Support

Pay a one-time fee for 12-month support contract and receive 24/7 support.

• 24 Hour response time to queries with QA testing on all requests.
• L1, L2 and L3 SLAs
• 2500 USD –12 months
• 24/7 Support Email hotline and quick, efficient communication.
• Payment can be made monthly or quarterly. Discount applied on full amount paid up front.

Monthly Support

Pay a retainer to receive hours’ worth of support and maintenance every month.

• 24 Hour response time to queries with QA testing on all requests.
• Standard SLA.
• 500 USD – 1, 3, 6 or 12 months’ options.
• 24/7 Support Email hotline and quick, efficient communication.
• Payment can be made monthly or quarterly.